TERMS AND CONDITIONS FOR TRANSPORTATION SERVICES
Transfast Express Ltd
Revised: 26 October 2025
Transfast Express Ltd, trading as Transfast Express and Transfast Express Cars (“the Carrier” or “the Operator”), accepts passengers, luggage, and personal items for carriage only upon the Conditions set out below.
No servant or agent of the Carrier is permitted to alter or vary these Conditions unless expressly authorised in writing by a Director.
If any part of these Conditions becomes incompatible with compulsory legislation, that provision shall be overridden only to the extent required by law.
These Conditions supersede all previous versions.
1. DEFINITIONS
“Customer” means the person or company who contracts with the Carrier.
“Passenger” means any person transported under the booking.
“Driver” or “Chauffeur” means a self-employed driver licensed by Transport for London or another competent UK licensing authority, operating a vehicle licensed for private hire.
“Partner Operator” means another licensed UK operator to whom a booking may be referred.
“Price List” or “Price Quotation” means the Carrier’s published or quoted charges.
“Luggage & Personal Items” means all suitcases, bags, belongings and effects transported by Passengers.
“Service” or “Transportation Services” means the carriage of passengers requested by the Customer.
2. CONTRACT STRUCTURE
2.1 Dual-Contract Model
By placing a booking with Transfast Express Ltd, the Customer enters into two distinct contracts:
(A) Regulatory Contract with Transfast Express Ltd
As required by the Greater London Authority Act 1999, the Private Hire Vehicles (London) Act 1998 and Regulation 9(14) of the 2022 Amendment Regulations, the Customer enters into a contract with Transfast Express Ltd for:
(B) Supply Contract with the Driver or Partner Operator
A separate contract is formed directly between the Customer and the assigned Driver or Partner Operator for the provision and performance of the Transportation Service.
The Driver or Partner Operator is the commercial supplier of the Transportation Service.
2.2 Status of Transfast Express Ltd
Transfast Express Ltd acts solely as a disclosed booking and payment agent for the Driver or Partner Operator regarding the Transportation Service, except for duties imposed on the Operator by TfL regulations.
2.3 Fare Ownership
The fare for the Transportation Service belongs legally and contractually to the Driver or Partner Operator.
Transfast Express Ltd collects the fare on their behalf, deducts only its agreed commission or administration fee, and remits the balance to the Driver or Partner Operator.
2.4 Retrospective Clarification of Historical Agency Model
For the avoidance of doubt, and to ensure continuity and clarification of the commercial arrangements between the Operator, the Driver or Partner Operator, and the Customer, it is expressly stated that:
(a) the Driver or Partner Operator is, and has historically been, the commercial supplier of the Transportation Service;
(b) Transfast Express Ltd acts, and has historically acted, solely as a disclosed booking and payment agent in relation to the Transportation Service; and
(c) all fares collected by Transfast Express Ltd have, at all times, been collected on behalf of the Driver or Partner Operator, who is and has been the beneficial owner of such fares.
This clarification applies to all bookings, whether accepted before or after the revision date of these Conditions, and reflects the longstanding commercial reality and intention of the parties.
3. VAT TREATMENT
For VAT and tax purposes, Transfast Express Ltd acts strictly as a booking and payment agent.
Only its commission or administration fee forms part of its taxable turnover.
The Driver or Partner Operator is the supplier of the Transportation Service under HMRC VAT Notice 700/25.
If future legislation requires operators to account for VAT as principals, Transfast Express Ltd will adopt that VAT structure from the date required by law.
4. CARRIAGE OF PASSENGERS AND LUGGAGE
4.1 Customer Acting for Passenger(s)
The Customer may contract on behalf of any Passenger(s). The Customer must ensure all Passengers comply with these Conditions.
4.2 Right of Driver to Refuse Carriage
Only the Operator may cancel a booking, but the Driver may lawfully refuse or terminate carriage in exceptional circumstances, including:
The Customer is responsible for damage caused by Passengers.
4.3 Loss of Luggage
Passengers are responsible for loading and unloading their own Luggage & Personal Items.
The Carrier accepts no responsibility for loss or damage to such items.
4.4 Passenger Illness or Damage
The Customer shall indemnify the Carrier and Driver for costs arising from Passenger behaviour, including cleaning, repair, and downtime.
4.5 Waiting Time – General
Ten minutes of waiting/loading time is included for standard collections.
Thereafter, waiting time is charged according to the Price List.
The Carrier may terminate the booking after 10 minutes and apply a termination fee.
4.6 Waiting Time – Airports, Seaports, International Terminals
Thirty minutes of waiting/loading time is included from the last known arrival time.
Additional waiting will be charged.
4.7 Animals
Only Guide Dogs accompanying Registered Blind Passengers are permitted.
4.8 Minors
The Carrier will not carry children under 14 unaccompanied.
4.9 Route Taken
Unless instructed otherwise before commencement, routes are at the Driver’s discretion.
4.10 Delays and Missed Flights
The Carrier does not guarantee journey times and is not liable for consequential losses, including missed flights or accommodation.
4.11 Left Luggage
Items left in vehicles will be held for collection only. The Carrier has no further responsibility.
5. GENERAL CONDITIONS
Transfast Express Ltd is a TfL-licensed private hire operator.
Bookings are accepted only via website, email, or telephone. Drivers cannot accept bookings directly.
The regulatory contract is always between the Customer and Transfast Express Ltd.
The Transportation Service is supplied by the Driver or Partner Operator.
Drivers never collect fares directly from Customers.
All bookings are subject to availability.
6. COMMENCEMENT AND END OF SERVICE
The Service commences when the Vehicle arrives at the collection point and ends upon delivery of the Passengers to the agreed destination.
7. SUB-CONTRACTING
The Carrier may subcontract or delegate Services to licensed drivers or licensed UK operators.
Names of assigned Drivers or Partner Operators may be provided upon request.
The Carrier may refer Services to licensed UK operators, including Transfast Premier Ltd (Company No. 16291432).
8. LIABILITY AND INDEMNITY
The Driver or Partner Operator bears primary commercial and legal responsibility for the safe and correct performance of the Transportation Service.
Transfast Express Ltd is responsible only for its booking, dispatch and regulatory obligations.
The Customer shall indemnify the Carrier for losses or damages arising from Passenger conduct or breach of these Conditions.
Transfast Express Ltd is not liable for failures relating to the Transportation Service itself, nor for consequential loss or damage.
9. CHARGES AND PAYMENTS
Charges are based on the Price List or Price Quotation.
All prices quoted are exclusive of VAT.
VAT will be added at the prevailing rate where applicable.
Invoices must be paid within 15 days of issue.
Queries must be made within 7 days.
Late payments may incur interest at 3% above the Bank of England base rate or charges under the Late Payment of Commercial Debts (Interest) Act 1998.
10. CANCELLATIONS
10.1 Cancellation on Arrival Fee
Where a Vehicle has been dispatched and the Customer cancels after dispatch, a Cancellation on Arrival Fee may apply.
This fee represents compensation payable to the Driver or Partner Operator for loss of the allocated booking.
Transfast Express Ltd collects this fee solely on behalf of the Driver or Partner Operator, deducts only its agreed booking commission (if applicable), and remits the balance accordingly.
10.2 Standard Cancellation Fees
Cancellation Fees compensate the Driver or Partner Operator as follows:
All Cancellation Fees form part of the Driver’s or Partner Operator’s revenue.
Transfast Express Ltd acts only as the payment and booking agent.
11. NO VARIATION OF TERMS
These Conditions apply exclusively unless varied in writing by a Director of the Carrier.
12. SEVERANCE
If any clause is held invalid, the remainder shall continue in full force.
13. CLAIMS
13.1
No claim shall be brought against any officer, employee, or subcontractor of Transfast Express Ltd in respect of the Operator’s regulatory, administrative, or booking-management services.
13.2
For any claim, dispute, loss, damage, injury, or performance issue relating to the Transportation Service, the Customer agrees that such claim must be pursued against the Driver or Partner Operator, who is the commercial supplier of that service as defined in Clause 2.1(B).
13.3
Nothing in this section affects statutory rights.
14. GOVERNING LAW
These Conditions and related contracts are governed by English law and subject to the exclusive jurisdiction of the English Courts.